Managerial perception of service innovation in facility management organizations

Managerial Networking and Stakeholder Support in Public Service Organizations

Resource dependence theory suggests that to function successfully, organizations must obtain certain resources controlled by actors in their environment. To do this effectively, managers often develop networking relationships with key stakeholder groups in order to make critical resources available. Managers in public service organizations, in particular, are frequently under great pressure to ...

Innovation Process and Innovativeness in Facility Management Organizations Comparative Case Study

The relation between innovation sources and ICT roles in Facility Management Organizations

Purpose – The purpose of this paper is to present research findings on the relation between internal/external sources of innovation and ICT as a supporter/enabler of FM organizations as well as on the strategic orientation towards open innovation of FM organizations. Design/methodology/approach – This study uses a qualitative research approach. The data collection includes qualitative semi-stru...

Dynamics of Innovation Implementation in Social Service Organizations

Successful implementation of innovations is central to social service organizations’ effectiveness and improvement of services to clients. Yet administrators face a host of challenges and implementation failures are common. This paper discusses the nature of the innovation implementation as inherently dynamic, endogenous to the organization, and constrained by conditions of bounded rationality....

A Method for the Management of Service Innovation Projects in Mature Organizations

The ability to design innovative services is an important capability for organizations in the 21st century. Although innovation is the fundamental force to create a sustainable business, many organizations, especially mature organizations, struggle to develop innovative services. This paper offers a method for managing service innovation projects in mature organizations. The method is described...